All Contour tickets are non-refundable except for the following:
1) Tickets purchased at a “Flexible” fare when cancelled prior to scheduled departure.
2) Tickets that are cancelled within 24 hours of booking, provided that the ticket was also booked at least 7 days prior to departure of the first flight in the itinerary.
Non-refundable tickets may be changed or cancelled prior to departure to receive courtesy credit towards a future flight, subject to availability, for an Administrative Service Fee of $25.00 per passenger per booked segment. Reservations made using a courtesy credit are subject to any difference in fare in effect for the new dates of travel. Cancellations must be made at least one hour prior to departure in order to receive a courtesy flight credit equal to the amount of the ticket, less the Administrative Service Fee. Courtesy credits may be used for travel on flights up to 365 days from the time the original booking was made. Passengers who do not notify Contour of cancellation in advance of their flight forfeit their right to a refund or flight credit for future travel. Courtesy credits issued for future flights have no cash value. Tickets purchased under certain fare classes may not be eligible for any refund or credit. Please reference our Fare Rules (LINK) for information about specific fare classes.
Contour Airlines will strive to process eligible refunds in the time frames set out below, upon receipt of all required information. Some optional products and services tickets are not refundable.
For all eligible tickets and optional products and services purchased within the U.S. with a credit card, refunds will be provided within 10 business days of receipt of the required refund information. Travel on another airline, tickets that were purchased outside the U.S. and tickets booked through travel agents or online travel agencies require special handling and can take up to 45 days to process.
Refunds can be obtained by contacting our Customer Experience team by email at firstname.lastname@example.org, or by submitting a written request to:
Attention: Customer Experience
808 Blue Angel Way
Smyrna, TN 37167
Although Contour does not intentionally overbook its flights, there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, airline personnel will first ask for volunteers willing to give up their reservation in exchange for compensation of the airline’s choosing. If there are not enough volunteers, Contour may deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with Contour’s check-in deadline (available upon request from Contour), persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and Contour’s boarding priorities are stated in the Conditions of Carriage and are available at all Contour ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.