When your flight is canceled we will rebook you on our next flight with available seats.
If the delay or cancellation is caused by events beyond our control (like weather) you are responsible for your own overnight accommodations, meals and incidental expenses. Contour Airlines agents may be able to help you find a hotel.
If you decide not to fly because of a flight cancellation or a delay greater than three (3) hours, you can request a refund for the remaining ticket value and related optional fees.
Our top priority is the safety and well-being of our customers, and we are focused on having all our flights arrive and deplane on schedule. On very rare occasions, there may be extraordinary events that result in very lengthy onboard delays. These are situations in which an aircraft is delayed on the ground (other than on an active runway or taxiway) but does not have access to a terminal gate for more than two hours. We have developed detailed contingency plans at every domestic airport to address these situations. In such events, we will make every reasonable effort to ensure your essential needs, such as snack food, water, restroom facilities, and basic medical assistance, are met. Every Contour airport team has an operational contingency plan in place to address these needs, which includes coordination with the local airport authorities and other airlines serving the airport when appropriate. Each plan designates a local control person to coordinate the activities of the local team and communicate with our central operations team at headquarters. You can find the full text of our Tarmac Delay Plan here. [LINK]
Contour Airlines will provide customers at the airport and onboard an affected aircraft with timely and frequent updates regarding known delays, cancellations, and diversions within 30 minutes of becoming aware of the flight irregularity, and will strive to provide the best available information concerning the duration of delays and, to the extent available, the flight's anticipated departure time.
It is Contour Airlines’ policy to contact you in advance, whenever reasonable, at the phone number(s) provided in their reservation record. If you booked your reservations with a travel agency, Reservations representatives attempt to contact the agency when no customer phone contact exists. In addition, we provide email updates for passengers at the email provided in their reservation record. By booking a ticket, you agree to receive emails regarding your flight, including flight status notification To opt out, simply select the option at the bottom of the email.