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Baggage

Before you go to the airport, be sure to check our baggage guidelines below for information on all our checked and carry-on baggage policies.

 

Checked Baggage

 

All checked bags are subject to an Excess Baggage Fee of $25.00 per piece each way. Excluded from this rule are tickets purchased at a Standard fare (includes 1 free checked bag) and a Flexible fare (includes 2 free checked bags).

Each ticketed passenger is limited to 5 pieces of checked baggage. All baggage fees are non-refundable and apply per person, each way. Additional fees may apply for overweight and/or oversize bags or specialty items.

Also, you may have to pay additional checked baggage fees if:

  •     You are connecting on another airline
  •     You are checking oversize and/or overweight baggage 
  •     You are checking sports equipment
  •     You are checking a specialty item

 

The maximum exterior dimensions (length + width + height) of standard checked baggage is 62 inches (158 cm), including handles and wheels.

 

You will receive a claim check (a receipt) for each checked bag. Please keep these claim checks until you collect all of your checked baggage at the end of your travel.

You can only check bags on the day you travel, and your bags must travel to the same ticketed final destination as you. Be sure your name is on all bags before you check them. Go to the Check-in and Arrival Times page to see the cut-off time for checking baggage at your departure airport. Please keep in mind that we can't check your baggage if you do not meet these specified times.

If your itinerary contains a connecting flight on another carrier, please review the Other Airlines section below.

 

Baggage Claim

 

Baggage claim policies and experience vary by airport. Find your destination airport’s policy by visiting our airport information page.

 

Airport Information

 

If you have lost an item while traveling with us, please contact Customer Experience at customercare@contourairlines.com or or by calling 1-888-33-CONTOUR (332-6686).

 

If you believe that an item has been stolen from you, please see a Contour ticketing agent or airport representative who will be happy to put you in contact with airport police.

 

When you arrive in the U.S. from an international city, you will claim your checked bags before going through Customs.

 

Lost, Damaged, and Delayed Bags

 

If you arrive on Contour at your final destination and your bags have not arrived with you, our goal is to return them within 24 hours (for flights within the U.S.)

Some of the reasons it may take us longer to get you your delayed bags:

  •     We don't have a local name, address or phone number for you.
  •     You're on a cruise, in remote camp site or somewhere we can't reasonably reach you.
  •     You changed your delivery address.
  •     We have limited flights to your destination. 
  •     Weather or other operational issues get in the way. 

 

To file a complaint regarding lost, damaged, or delayed baggage please see a Contour representative and request a Mishandled Property form. This document will need to be completed to locate your bag. Please note that this document must be filled out within four hours of your arrival for your complaint to be filed.

To check the status of your lost, damaged, or delayed baggage, please email our Customer Experience team at customercare@contourairlines.com. A representative will make every effort to locate your bag, but if we are unsuccessful a final resolution will be made in line with our Contract of Carriage [LINK].

We will reimburse you up to $75 per day (up to three days) for reasonable expenses incurred while away from home without your bags. Within 30 days of your delay, please send us:

  • A copy of your completed Mishandled Property Report.
  • Your original, dated, and itemized receipts.

If you arrive at your final destination on another airline, please check with that airline for information regarding lost, damaged, or delayed baggage.

 

Carry-On Baggage

 

In general, you're allowed one (1) carry-on bag and one (1) personal item:

  •     Carry-on items may not exceed dimensions of 22 x 14 x 9 inches 
  •     Your bag must fit in the overhead compartment.
  •     Your personal item must reasonably fit under the seat in front of you.
  •     All bags must be stowed before takeoff.

 

Items unable to fit underneath seats or in the overhead compartment will be collected prior to boarding and be available for pickup plane-side upon arrival.

 

In addition to a carry-on bag, passengers may bring one (1) personal item such as a purse, laptop, reading material, umbrella, backpack or camera case. Diaper bags, child safety seats, strollers and medical or mobility devices don’t count as your bag or personal item. You may carry on a fully collapsible stroller if it's under 20 lbs. and fits in an overhead bin. All other strollers must be checked at the ticket counter. Strollers are exempt from excess bag fees if they must be checked.

 

If you need to check your carry-on bags, be sure to take any fragile or valuable items like your keys, medication or computers with you. Also, remove and carry on any e-cigarettes, spare batteries for laptops, cameras or other mobile devices.

All Carry-on baggage must comply with the TSA Carry-On Baggage Policy:

 

TSA 3-1-1 Rule

 

All bags are subject to inspection.  We will not accept checked or carry-on bags we deem unsuitable for transportation for any reasons like size, weight or character.

 

Oversize Baggage

 

Checked items exceeding our size and weight limitations will be assessed an Oversize Fee of $50.00 each way. Oversized items must be capable of fitting in the aircraft cargo compartment. Baggage exceeding 50 lbs (22.7 kg) will be subject to the Oversize Fee. With the exception of assistive devices and musical instruments, baggage weighing more than 99 lbs. (45 kg) will not be accepted. Musical instruments up to 165 lbs. (75 kg) will be accepted. 

 

The maximum exterior dimensions (length + width + height) of standard checked baggage is 62 inches (158 cm), including handles and wheels. Oversize baggage with total outer dimensions (length + width + height) measuring more than 115 inches (292 cm) will not be accepted as checked baggage.

 

Any applicable service charges for oversized and extra baggage will be added together. For example, if a single bag is oversized and above the weight allowance, it will be subject to both service charges.

 

Sports equipment and other large items can be accepted for an additional fee of $50.00. For a list of accepted items, please reference our Contract of Carriage.

 

Please note that oversize baggage and sports equipment are accepted only if space is available on the aircraft. 

Assistive devices are accepted at no charge. Please visit our Special Assistance page for more information.

 

Other Airlines

 

If Contour Airlines doesn’t fly to your final destination, we encourage you to travel with our partner, American Airlines. If you are connecting to an American Airlines flight, or one of their partner carriers, please view their baggage guidelines.

 

American Airlines Baggage Policies

 

For other airlines:

 

If you do not have any checked bags and are connecting from Contour to another airline at the same airport, you may proceed directly to your connecting airline’s departure gate.Similarly, if you are connecting to Contour from another airline at the same airport and have no checked bags, you may proceed directly to Contour’s departure gate.  Please leave at least 45 minutes between connecting flights if you have no checked bags.

 

If you have checked bags and are connecting from Contour to another airline at the same airport, you must retrieve your items from baggage claim, check them with your airline, and be re-screened by TSA before proceeding to the departure gate. Please leave at least 90 minutes between connecting flights if you have checked bags.   

 

You'll need to claim and re-check baggage if you are:

  •       Making a voluntary stopover
  •       Making a connection that involves an overnight stay
  •       Connecting to an itinerary booked on a separate ticket that doesn't include a partner airline
  •       Traveling internationally and connecting to a domestic flight within your destination country