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Passengers

Traveling with Children

 

For Infants Held by an Adult (Lap Child)

A parent, or any person 16 years of age or older, may hold an infant in their lap, provided that infant is included in the passenger reservation. Seating options for lap children may be limited on some flights.

 

For Infants in a Reserved Seat

A ticket must be purchased for infants traveling in their own seat. The purchaser must provide their own child safety seat, clearly labeled as approved by the Federal Aviation Administration (FAA), to be installed according to the instructions on its label. The infant must remain in the safety seat with the harness fastened during taxi, takeoff, landing and whenever the “fasten seatbelt” sign is on. A reserved seat is required to carry on a safety seat, or a seat must be available next to you. If an unoccupied, adjoining seat is not available, the gate agent will check the safety seat to your final destination. 

 

Seating options for infants in a reserved seat may be limited on some flights. Please visit www.faa.gov/passengers for more information on traveling with infants or young children.

 

Unaccompanied Minors 

 

Contour offers special service for children, aged 5-14, who are flying by themselves, classifying them as unaccompanied minors (UMNR). This program is mandatory for those above the age of 5 and under 14 years. A child who has reached their 14th birthday and is traveling alone is no longer considered an unaccompanied minor; however, customers under 17 years of age may request additional assistance by calling 1-888-33-CONTOUR (332-6686). Children under 5 years old will not be allowed to fly without an adult. As long as the accompanying customer is at least 15 years of age or older, children between the ages of 2 and 13 may be escorted without the unaccompanied minor status. 

 

In an effort to guarantee seating on the aircraft and to better serve young customers, we limit the number of unaccompanied minors booked on each flight to no more than two (2).

 

Travel for unaccompanied minors may now be booked on contourairlines.com. When completing the online booking, an unaccompanied minor fee of $50.00 per unaccompanied minor each way will automatically be applied to the total price and must be paid at the time of booking. 

 

Unaccompanied minors may only travel on non-stop flights. They will NOT be permitted on Contour connecting flights or direct flights (a flight that makes a stop but does not change aircraft). A Contour employee will not be the responsible party for unaccompanied minors for flights connecting to other airlines. Customers will be responsible for any transfer of their minors from Contour to other airlines. Additionally, UMNRs are not allowed on interline bookings. Contour reserves the right to not accept unaccompanied minors for transport on flights that may be diverted or cancelled due to inclement weather or other operational abnormalities. 

 

Drop Off

Unaccompanied minors must be accompanied by their designated responsible adult until the child is boarded onto the aircraft. Photo identification is required for parties responsible for dropping off and picking up the child. The UMNR will not be accepted or released without a valid government-issued photo ID provided by the responsible party. 

When dropping off an unaccompanied minor, the responsible party may NOT leave the airport until the following criteria are met: 

  •     Responsible party’s name, address and cell phone number are documented on the minor's reservation
  •     The UMNR is onboard the aircraft and the aircraft has departed

 

We ask that the responsible party remain at the gate until the aircraft has departed in case of a gate return or other delay. In the event of a gate return, a Contour crew member will contact the responsible party so that they can meet their minor. Please note, the responsible party must request a gate pass at the airport ticket counter to pick up their minor at the departure gate. The unaccompanied minor must be met at the arrival gate in the destination airport by the responsible party. The age restriction for someone picking up an unaccompanied minor is 18 years old. They must have a valid government-issued photo ID.

 

Pick Up

Upon arrival, the unaccompanied minor must be met at the arrival gate in the destination airport by the designated responsible. The age restriction for someone picking up an unaccompanied minor is 18 years old.  They must have a valid government-issued photo ID. When picking up an unaccompanied minor, please arrive at the airport no later than 30 minutes before the scheduled arrival.

 

For more information regarding Contour policies and procedures for unaccompanied minors (UNMR), please contact us at 1-888-33-CONTOUR (332-6686). 

 

Please note: Should the unaccompanied minor's travel be disrupted or should the responsible party fail to meet the unaccompanied minor upon arrival at the destination airport, Contour Airlines is authorized to take whatever action is reasonable and necessary under the circumstances. The parent or guardian agrees to reimburse Contour Airlines for its expenses incurred in taking such action. 

 

Traveling while Pregnant 

 

You are able to fly until the end of your eighth (8th) month of pregnancy. In order to travel during your ninth (9th) month of pregnancy, you will need a certificate from an obstetrician, dated within 72 hours of departure, stating your fitness for air travel on your scheduled itinerary, as well as providing the estimated date of birth.

 

For domestic flights under five (5) hours, you will not be permitted to travel within seven (7) days before or after your delivery date. If you need to travel within this time frame you will need a certificate from an obstetrician, dated within 72 hours of departure, stating that you are physically fit for air travel on your scheduled itinerary

Please submit these documents to Customer Experience via email at customercare@contourairlines.com

 

Traveling with Pets

 

For information about trained service and emotional support animals, please see our Special Assistance [LINK] page.

 

Sometimes family has four legs, a tail and is covered in fur. At Contour, we know your pets are a priority. Contour Airlines passengers may bring one (1) domesticated cat or dog per reservation onboard the aircraft at no charge. Reservations for your pet must be made in advance over the phone with Customer Experience to ensure availability and reserve a space for your pet.

 

As a safety precaution, we do not allow more than three (3) pet carriers in the cabin at any time. Pets are required to stay in their carrier at all times and must be soothed by the owner in case of distress.

 

When traveling with a pet:

 

  • Pet carriers are required to fit under the seat and must be big enough to allow your pet to stand up, lie down, and turn around in a natural position.

 

  •  Pet carrier dimensions are not to exceed 24” length x 16” width x 10” height and are considered to be a carry-on item for allowance purposes. This rule includes flexible carriers.

 

  • Please note that you are not allowed to sit in an Emergency Exit row with a pet carrier.  

 

We don’t collect pet charges for other operating airlines in your itinerary. You’ll need to check in with each airline and pay your charge at check-in. If you are connecting to an American Airlines flight, please review their pet guidelines to ensure your pet will be accepted:

American Airlines Pet Policy

 

Service Animals

 

We classify service animals based on their duty. Emotional support or psychiatric service animals assist individuals with emotional, psychiatric or cognitive disabilities. We require 48 hours advance notice for emotional support or psychiatric service animals. Advance notice may be given by phone or email to our Customer Experience department.

Emotional support animals require specific medical documentation; please review the requirements in our Contract of Carriage [LINK]  before travel.

Emotional support or psychiatric service animals are welcome at no charge, if they meet the following requirements:

  • The animal must fit on your lap, at your feet or under your seat
  • The animal cannot block the aisle
  • The animal must be at least 4 months old

 

Trained service animals have been specifically trained to perform life functions for individuals with disabilities, including but not limited to: 

  • Visual impairments 
  • Deafness
  • Seizures 
  • Mobility impairments

 

Trained service animals are welcome at no charge, if they meet the following requirements:

  • The animal must fit on your lap, at your feet or under your seat
  • The animal cannot block the aisle 

 

Emotional support animals require specific medical documentation; please review the requirements in our Contract of Carriage [LINK]  before travel.

 

Special Assistance

 

At Contour, we want you to have a pleasant and comfortable travel experience.  To request any special services or assistance, please contact Customer Experience by phone at 1-888-33-CONTOUR (332-6686) or via email at customercare@contourairlines.com at least 48 hours prior to your scheduled departure.

 

Please be aware that some special service requests require medical paperwork that may take more than 48 hours to obtain. Complaint Resolution Officials (CROs) are also available through our call center to assist with any issues before, during, and after your flight.

 

Seating Accommodations

 

We take pride in securing the most comfortable and convenient seats based on your requirements. Please select  seats upon booking or call Customer Experience for help selecting the best seat to suit your needs, especially if you:

  •     Plan to travel with a safety assistant or someone to assist you during the flight
  •     Cannot move over a fixed armrest
  •     Are traveling with a service animal
  •     Have a fixed or immobilized leg
  •     Need extra space
  •     Have any nut or food allergies

 

 

Wheelchair Assistance, Mobility Devices, and Medical Devices

If you are traveling with any medical device, a wheelchair or other mobility device we are here to help. We offer pre-boarding, deplaning and airport assistance. Wheelchairs are available for customers with disabilities at all of our airports. Advance arrangements are not required, but it is best to request a wheelchair through Customer Experience the day before traveling. 

 

Mobility and medical devices do not count toward carry-on limits. We accept all types of wheelchairs and scooters including folding, collapsible, non-folding, manual or powered. Please understand that space is limited. Excess, oversized and/or overweight baggage that isn’t needed during your flight, or will not fit in the cabin, will be checked. Some charges may apply for checking additional wheelchair(s) used for recreational purposes. In the event of an emergency, you must be able to help yourself off the aircraft. 

 

If you are traveling with a powered wheelchair, please notify originating airport at least 48 hours before check-in.

 

Contact Customer Experience to make sure your device is approved for travel and to make any special assistance travel requests. Customer Experience can be reached by phone at 1-888-33-CONTOUR (332-6686) or via email at customercare@contourairlines.com

 

If you are connecting to another airline, please contact the operating carrier for their rules on traveling with wheelchairs, mobility devices and medical devices.